1. How do I find my shoe size?

• We offer a comprehensive size guide on each product page to help you find your perfect fit. If you need additional assistance, please contact our customer service team.

2. What if the shoes I ordered don’t fit?

• We have an easy return and exchange policy. If the shoes don’t fit, you can return them within 30 days of purchase for a full refund or exchange them for a different size.

3. How long does shipping take?

• Standard shipping typically takes 5-7 business days. We also offer expedited shipping options if you need your shoes sooner. Delivery times may vary depending on your location.

4. Do you ship internationally?

• Yes, we offer international shipping to many countries. Shipping costs and delivery times will vary based on the destination.

5. How can I track my order?

• Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. You can also track your order through your account on our website.

6. What payment methods do you accept?

• We accept various payment methods, including major credit and debit cards, PayPal, Apple Pay, and Google Pay. All transactions are secure and encrypted.

7. Can I cancel or modify my order after it’s been placed?

• If you need to cancel or modify your order, please contact our customer service team as soon as possible. Once an order has been processed and shipped, we are unable to make changes.

8. Are your products authentic?

• Yes, all our products are 100% authentic. We source our shoes directly from reputable manufacturers and brands to ensure quality and authenticity.

9. Do you offer gift cards?

• Yes, we offer digital gift cards in various denominations. Gift cards can be purchased on our website and are sent via email to the recipient.

10. How do I care for my shoes?

• Care instructions are provided on each product page. Generally, it’s best to keep your shoes clean and store them in a cool, dry place. For specific materials, follow the recommended care guidelines.

11. What is your return policy?

• We accept returns within 30 days of purchase, provided the shoes are in their original condition and packaging. Please visit our Returns page for detailed instructions on how to process a return.

12. How do I contact customer service?

• You can reach our customer service team via email at support@footfrolic.com, or by phone at 281-474-4087 Our team is available Monday through Friday from 9 AM to 6 PM (EST).

13. Do you have a physical store?

• Currently, we operate exclusively online. This allows us to offer a wider selection and better prices. Stay tuned for any future updates on physical store locations.

14. Can I get a discount on my first order?

• Yes, sign up for our newsletter to receive a discount code for your first purchase. You’ll also get updates on new arrivals, exclusive offers, and upcoming sales.

15. What brands do you carry?

• We carry a variety of well-known and emerging footwear brands. Check our Brands page for a complete list of the brands we stock.